For each of the past several years I have taken the time, in a peaceful space, to look back and look ahead.
One of my coaching clients suggested that I share this for others like yourself who are considering a similar practice as the year turns.
For many organizations, key performance indicators (KPIs) or measures or metrics are an essential and integrated part of their strategic management. For others, KPIs are not (yet) used strategically to the organization’s advantage.
This is the second of a two-part series celebrating the 100th edition of Excellence Advantage Inspirations. If you missed Part 1, it explored how Dell Anderson and Renew Behavioral Health began their journey to evidence-based excellence.
This is the first of a two-part series celebrating the 100th edition of Excellence Advantage Inspirations.
Have you ever been asked to prove your organization is fulfilling its mission and achieving its vision—and realized you didn’t have a good answer?
The question isn’t whether your KPIs lie—it’s whether you can tell the difference.
Picture your last leadership team meeting. Someone presents the monthly performance dashboard. Customer complaints are up from last month. Staff turnover dropped compared to last year but missed the target. On-time service delivery improved, but the year-to-date figure tells a different story.
Transformation. Leading through change. Measuring impact.
Here’s a recap of recent articles.
Perhaps there’s one that stands out for you.
From Kathy: This edition is for those of you who work in healthcare, or get healthcare services, in rural America. I’m sharing insights from my close colleague, Christian Milaster, who has written a terrific series of articles on proven telehealth solutions, that go far beyond video visits!
You have an ambitious vision. Your board believes in it. Your team is energized by it. But later, when someone asks “How do you know it’s working?,” what’s your honest answer?
When leaders step into new responsibilities, the opportunity can feel both exhilarating and daunting. Recall being promoted into an executive role for the first time — suddenly, the scope of decisions broadens, the pace quickens, and the expectations multiply.
Every organization goes through change. Some years bring one or two big shifts. Others—well, a tidal wave.
