Of all the measures you review each month and quarter as a senior leadership group, which ones did you choose?
Drowning in Data but Starving for Insight
You have more data than any leader in history. So why does “how are we actually doing?” still get answered with a guess?
Picture the last time someone asked you how the business was really performing. Not the dashboard version, the honest version. If you’re like most leaders I work with, you had numbers for everything and confidence in almost none of them. You could show a hundred metrics. You just couldn’t say, without hesitating, whether the things that matter were getting better.
Excellence Advantage Inspirations | Quarterly Summary (July – September 2026)
Fall is in the air (here in New England).
Here’s a summary from the past few months. Was there an article you hoped to look at but time slipped by?
Is Your Executive Team Actually a Team?
I ask a version of this question early in an executive team development engagement: Are you a team, or are you a group of people who report to the same person?
Why (Great) KPIs Start at the Top
The strategic direction is crafted, the strategic goals are written, and then the task of “finding the KPIs” is handed to strategy and performance practitioners or analysts. Sometimes consultants are brought in. Leaders hand the strategic goals over and say, “You’re the experts — tell us how we should measure these.”
Leadership & Organizational Excellence
I am delighted to share that Letendre & Associates has been recognized by Manage HR Magazine as the recipient of “Top Leadership & Organizational Excellence Consulting Firms 2026”.
Are You Coachable?
Some time ago, two colleagues of mine had a podcast conversation on a simple question: Is everyone coachable? The short answer is no. The long answer is more useful.
As my colleague put it — with a sigh, if I recall — not everyone believes they need to grow. Based on what I’ve seen across dozens of executive coaching engagements, I’d agree.
Culture Is a Symptom, Not a Cause
Processes produce your results. If you want to improve results, you have to improve the processes that produce them. It’s a simple enough principle…to understand. Until you apply it to culture, and leaders suddenly reach for something else entirely: rather than processes they focus on a values campaign, an engagement survey, a town hall about who we want to be.
Excellence Advantage Inspirations | Quarterly Summary (April – June 2026)
Perhaps there was an article you hoped to come back to and then it slipped past.
Implementing well…
In a prior article, my colleague Christian Milaster and I made the case that TeleEmergency is one of rural America’s most urgent telehealth priorities — and that the CMS Rural Health Transformation Program presents a great opportunity to fund the closing of that gap for those living and working in rural America.