Your strategic direction sits in a binder. Or maybe it’s a beautifully designed slide deck. Perhaps it’s even framed on the wall. But when was the last time someone on your team used it to make a decision in their work?
Telehealth’s Gift to Rural Health
Given the tremendous interest in rural healthcare transformation, I feature this piece from my colleague and close collaborator, Christian Milaster. His pre-holiday article has struck a chord with many – from rural healthcare organizations, to private medical practices, behavioral health agencies, and, of course, States seeking a comprehensive, coordinated, non-duplicative approach. I share here so that you too can gain insight, inspiration, or a valued partner.
Excellence Advantage Inspirations | Quarterly Summary (October – December 2025)
Thanks for the positive feedback… it is gratifying to know that the articles continue to inspire excellence for you, your programs and your organizations.
Here’s a recap of features from the last quarter.
I look forward to connecting in 2026.
My Look Back, Look Ahead
For each of the past several years I have taken the time, in a peaceful space, to look back and look ahead.
One of my coaching clients suggested that I share this for others like yourself who are considering a similar practice as the year turns.
5 Qualities of Excellent Organizational KPIs
For many organizations, key performance indicators (KPIs) or measures or metrics are an essential and integrated part of their strategic management. For others, KPIs are not (yet) used strategically to the organization’s advantage.
Excellence Advantage Inspirations: 100th Edition (Part 2 of 2)
This is the second of a two-part series celebrating the 100th edition of Excellence Advantage Inspirations. If you missed Part 1, it explored how Dell Anderson and Renew Behavioral Health began their journey to evidence-based excellence.
Excellence Advantage Inspirations: 100th Edition (Part 1 of 2)
This is the first of a two-part series celebrating the 100th edition of Excellence Advantage Inspirations.
Have you ever been asked to prove your organization is fulfilling its mission and achieving its vision—and realized you didn’t have a good answer?
Truth or Lies: Your KPIs
The question isn’t whether your KPIs lie—it’s whether you can tell the difference.
Picture your last leadership team meeting. Someone presents the monthly performance dashboard. Customer complaints are up from last month. Staff turnover dropped compared to last year but missed the target. On-time service delivery improved, but the year-to-date figure tells a different story.
Excellence Advantage Inspirations | Quarterly Summary (July – September 2025)
Transformation. Leading through change. Measuring impact.
Here’s a recap of recent articles.
Perhaps there’s one that stands out for you.
Rural Health Transformation: Ready or Not
From Kathy: This edition is for those of you who work in healthcare, or get healthcare services, in rural America. I’m sharing insights from my close colleague, Christian Milaster, who has written a terrific series of articles on proven telehealth solutions, that go far beyond video visits!