Culture Is a Symptom, Not a Cause

Kathy LetendreBlog, EAI Newsletter, Resources

Processes produce your results. If you want to improve results, you have to improve the processes that produce them. It’s a simple enough principle…to understand. Until you apply it to culture, and leaders suddenly reach for something else entirely: rather than processes they focus on a values campaign, an engagement survey, a town hall about who we want to be.

Step up…not back…

Kathy LetendreBlog, EAI Newsletter, Resources

Now is not the time to be backing away from our organizational Mission and Vision. Now is the time to use them as touchstones to guide our decisions, inform our strategies, and steer the ship through the turbulent waters ahead.

Leading a Transformation

Kathy LetendreBlog, EAI Newsletter, Resources

Oftentimes when I describe the work I do, the term transformation comes up. Many of you are involved in transformational level change efforts too – for your programs or even your whole organization.