This is the second of a two-part series celebrating the 100th edition of Excellence Advantage Inspirations. If you missed Part 1, it explored how Dell Anderson and Renew Behavioral Health began their journey to evidence-based excellence.
Excellence Advantage Inspirations: 100th Edition (Part 1 of 2)
This is the first of a two-part series celebrating the 100th edition of Excellence Advantage Inspirations.
Have you ever been asked to prove your organization is fulfilling its mission and achieving its vision—and realized you didn’t have a good answer?
Truth or Lies: Your KPIs
The question isn’t whether your KPIs lie—it’s whether you can tell the difference.
Picture your last leadership team meeting. Someone presents the monthly performance dashboard. Customer complaints are up from last month. Staff turnover dropped compared to last year but missed the target. On-time service delivery improved, but the year-to-date figure tells a different story.
Excellence Advantage Inspirations | Quarterly Summary (July – September 2025)
Transformation. Leading through change. Measuring impact.
Here’s a recap of recent articles.
Perhaps there’s one that stands out for you.
Rural Health Transformation: Ready or Not
From Kathy: This edition is for those of you who work in healthcare, or get healthcare services, in rural America. I’m sharing insights from my close colleague, Christian Milaster, who has written a terrific series of articles on proven telehealth solutions, that go far beyond video visits!
Vision Accomplished: How Will You Know?
You have an ambitious vision. Your board believes in it. Your team is energized by it. But later, when someone asks “How do you know it’s working?,” what’s your honest answer?
Are You Leading at Your Best?
When leaders step into new responsibilities, the opportunity can feel both exhilarating and daunting. Recall being promoted into an executive role for the first time — suddenly, the scope of decisions broadens, the pace quickens, and the expectations multiply.
Change: Are you Steering, Coasting, or Riding the Brakes?
Every organization goes through change. Some years bring one or two big shifts. Others—well, a tidal wave.
Step up…not back…
Now is not the time to be backing away from our organizational Mission and Vision. Now is the time to use them as touchstones to guide our decisions, inform our strategies, and steer the ship through the turbulent waters ahead.
The Engine for Performance Excellence
Oftentimes when I describe the work I do, the term transformation comes up. Many of you are involved in transformational level change efforts too – for your programs or even your whole organization.