The question isn’t whether your KPIs lie—it’s whether you can tell the difference.
Picture your last leadership team meeting. Someone presents the monthly performance dashboard. Customer complaints are up from last month. Staff turnover dropped compared to last year but missed the target. On-time service delivery improved, but the year-to-date figure tells a different story.
Transformation. Leading through change. Measuring impact.
Here’s a recap of recent articles.
Perhaps there’s one that stands out for you.
From Kathy: This edition is for those of you who work in healthcare, or get healthcare services, in rural America. I’m sharing insights from my close colleague, Christian Milaster, who has written a terrific series of articles on proven telehealth solutions, that go far beyond video visits!
You have an ambitious vision. Your board believes in it. Your team is energized by it. But later, when someone asks “How do you know it’s working?,” what’s your honest answer?
When leaders step into new responsibilities, the opportunity can feel both exhilarating and daunting. Recall being promoted into an executive role for the first time — suddenly, the scope of decisions broadens, the pace quickens, and the expectations multiply.
Every organization goes through change. Some years bring one or two big shifts. Others—well, a tidal wave.
Now is not the time to be backing away from our organizational Mission and Vision. Now is the time to use them as touchstones to guide our decisions, inform our strategies, and steer the ship through the turbulent waters ahead.
Oftentimes when I describe the work I do, the term transformation comes up. Many of you are involved in transformational level change efforts too – for your programs or even your whole organization.
Oftentimes when I describe the work I do, the term transformation comes up. Many of you are involved in transformational level change efforts too – for your programs or even your whole organization.
Here’s a recap from the past few months. Was there an article that slipped by or one that you earmarked to come back to you?
